SMS Consent (Book'in)
Last updated: 2026-03-06
SMS Consent Disclosure
- Brand: Book'in
- What we send: Appointment confirmation and up to one reminder per appointment. No marketing or promotional messages.
- Message frequency: 1–2 messages per appointment.
- Reply STOP to opt out. Reply HELP for help.
- Message and data rates may apply.
- Consent is not required to book. The checkbox is optional and not pre-checked.
Program name
Book'in Appointment Notifications
Program description
Book'in sends transactional SMS only. Messages are limited to:
- Booking confirmation
- One appointment reminder (approximately 60 minutes before your appointment)
- Cancellation or update notifications
Book'in does not send marketing messages.
Operator
Book'in is operated by Christian Quigley.
How you opt in
During booking on the Enter Details step, clients may optionally check a box to receive appointment-related SMS. The opt-in flow works as follows:
- Step 1: Customer selects a service from the business's booking page.
- Step 2: Customer selects an appointment date and time.
- Step 3: Customer enters contact details on the “Enter Details” step. On this step, the customer sees an optional SMS consent checkbox.
The checkbox displays the following label:
“I agree to receive SMS updates about my appointment (confirmation + one reminder). Msg & data rates may apply. Reply STOP to opt out, HELP for help.”
The checkbox is unchecked by default. It is entirely optional. SMS consent is not required to complete a booking.
Example opt-in screenshot
[Screenshot of the “Enter Details” step showing the SMS consent checkbox will be inserted here.]
Message types and frequency
- Customers: Up to 2 SMS per appointment — a booking confirmation and one reminder approximately 60 minutes before your appointment. You may also receive a message if your appointment is cancelled or rescheduled.
- Business owners: 1 SMS per new booking when SMS owner notifications are enabled.
Opting out
You can opt out of SMS messages at any time by replying STOP to any message you receive from Book'in.
Getting help
Reply HELP to any message for assistance, or contact us at admin@livebookin.com.
Standard disclosures
- Message and data rates may apply.
- Reply STOP to opt out. Reply HELP for help.
- Carriers are not liable for delayed or undelivered messages.